Kiwi Businesses Find a True Partner in Voyager Internet
Apr 21, 2022

At Voyager, it's our business to know yours

At Voyager, It’s Our Business to Know Yours

We understand Kiwi businesses because we are one! We work with businesses of all sizes to provide fit-for-purpose digital solutions, from setting you up on the ground floor to expanding with flexible, future-proof solutions. By offering a full suite of digital tools, including domain names and hosting, voice calling systems, iSMS, and – of course – business-grade broadband, Voyager makes it easy to manage all your technology needs in one place.

Unrivaled Support

Believe it or not, ringing a helpdesk doesn’t have to be painful. It's not only our broadband that’s fast; when it comes to support, speed is in our DNA. We understand that when you need help, every minute matters. That’s why Voyager’s helpdesk strives to answer calls within 60 seconds - so you can get back to business faster.

Voyager’s support team is friendly, knowledgeable, and goes the extra mile to make sure that anything you need is handled quickly – something that is valued by our customers. “Voyager have been nothing but the best and are an absolute pleasure to work with. They are extremely quick to help and have always supported us here at Foodbox,” says Alice Brodie, General Manager at Foodbox.

Carlene, the Director at Immigration Enzed, echoes this sentiment. “I am blown away with Voyager’s services. I have had nothing but tip top service throughout. Voyager technicians are so competent and professional – also incredibly friendly and helpful – and they explain things in such a way that I, the ultimate techno-phobe, can understand. Voyager also picks up the phone promptly, saving busy exasperated small business owners like myself hours of time and frustration. It is so reassuring to know that a quick phone call is all it takes to be up and running again and have one’s sanity restored.”

More Than Just a Telco

Working with Voyager goes beyond simply providing you with the right tools. For us, the name of the game is partnership. Communication is a two-way street, and Voyager experts know that listening is, in many cases, one of the most important things we can do. That’s why our team takes the time to sit down with you and learn about your business’s unique challenges, make sure we understand your pain points and what you’re trying to achieve, and then work with you to deliver a solution that addresses your needs.

This is perhaps a characteristic best described by real Voyager customers. “Voyager was excellent to work with from scoping through to delivery and ongoing support,” says Paul Rodley, Director of Digital Services at Christ’s College in Christchurch. “We appreciated their patience as they worked with us to understand our requirements and allow us to reflect on what we were actually doing in order to come up with a best-fit solution. It’s a true partnership-based relationship with two-way communication and discussion. Voyager’s outstanding project management led to a seamless migration with minimal disruption to business as usual. And on top of all that, they delivered significant cost savings.”

Real People, Real Relationships

When dealing with Voyager, you’re always going to get a real person on the other end of a phone call, email, or support ticket. Large enough to provide quality solutions, but small enough to offer personal support and advice, our standout difference is our people.

It’s our relationships with the people at Voyager that have built our trust in their service and support,” says Sean Renner, CEO & Co-founder of Webcare. “We know we’re going to get the help we need. We have that faith that we can always go back to Voyager and tell them what we need, have a discussion around what we’re looking for - and then they come back with a solution. We trust the advice from Voyager, and we trust the services.”

Every size, every industry - every business matters at Voyager. You can read more stories from real Voyager business customers here, or sing out for a personal chat with one of our experts. Because it’s not our story; it’s yours. Let us help you write it.